What if liveness check fails?

If you are unable to pass the camera verification, please try the following steps:

• Check the lighting. The room should be well lit, ideally with natural light. Avoid sharp shadows or backlighting.

• Hold your phone steady. Movement may cause the system to fail to recognize your face.

• Make sure you are in the frame. Your entire face should be visible, without being covered by highly reflective glasses or headgear.

• Check your camera permissions. In your phone settings, allow the Littlebit app to access your camera.

• Restart the app. If verification fails repeatedly, try closing and reopening the app.

• Restart your device. This simple step often resolves temporary system issues.
  
  

If the verification still fails after these steps, please email us at support@littlebitapp.com. Please include the following information:

• what type of document it is

• what error the app displayed

• the approximate time of the upload attempt

• what phone you are using
  
  

We will help you resolve the situation.