What if ID verification fails?

If you are unable to upload your documents, please try the following steps:

• Make sure you are uploading the correct document. We accept ID cards, passports, or driver's licenses.

• Verify the validity of the document. The system will not accept expired documents.

• Check the date of birth. The user must be over 18 years of age, otherwise verification will not be successful.

• Check the quality of the photo. The document must be fully visible, legible, and free of glare. Daylight or a well-lit room works best.

• Use your phone's camera. Uploading directly from the camera works better than scans or photos from the gallery.

• Check your internet connection. A weak signal or Wi-Fi outage can cause the upload to fail.

• Restart the app and try again. Logging out and logging back in also helps.

• Restart your device. This simple step often solves temporary system configuration issues.

If the document still fails to upload after these steps, please email us at support@littlebitapp.com. Please include the following information:

• what type of document it is

• what error the app displayed

• the approximate time of the upload attempt

• what phone you are using
  
  

We will help you resolve the situation.