How do i change/update my connected card?

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If you wish to change your card while using the app (outside of the registration process), please follow these steps:

1. Open the Littlebit app and go to Settings → My Card.

2. Click on the Update button.

The app will redirect you to the portal of our highly secure and certified payment gateway provider.

• The page for entering card details, as well as the card details themselves, are in the secure environment of the payment gateway provider and are therefore not under our control. 
• The text on this page appears in English. We have already requested a translation and modification of the page.
  
  

Here is simple explanation of all steps and fields:

1. Simply enter the required information in the fields displayed, such as:

• Card number

• Cardholder name (must be entered exactly as it appears on the card)

• Card expiration date (valid until)

• CVC/CVV code (CVV)

2. In some cases, depending on the specific card you are connecting, you may need to fill in additional information provided to your bank (most often your permanent address):

• Country where the card is registered (billing_country)

• Street and house number (Street Address 2)

• Postal code (Billing postal)

• Phone number (Telephone Number)

• City (Billing city)

• Country of residence (country – usually the same as the first point)
  
  

3. The app will then ask you to verify through your bank (3D Secure verification).

4. At the end of the card addition process, a so-called zero payment will be made, i.e., a card payment of CZK 0, which will appear in your online banking, but we will not deduct anything from it. This payment is purely for the purpose of verifying the functionality of the card.

If you connect the same card that was previously connected when updating your payment, the app will skip steps 3 and 4 because the card has already been verified and used, so no real change will occur.

After successful verification, you are done and your card is now connected and ready for savings. The app will only use it when a Bitcoin purchase exceeds the milestone (CZK 350).

If you are trying to connect a new card during registration, you can find the correct procedure here.

If you are unable to connect your card, please contact us here. Please include the following information: LINK >>>>>>>>>

• the email address you use in the app

• card type (e.g., Visa, Mastercard)

• information about any error messages that appeared

• the approximate time when you connected the card

We will be happy to help you resolve the situation.