What Saving Limits Exist?

The Littlebit app has 2 security and operational limits: 

1. Maximum of 5 saving transfers within 24 hours. 
2. Maximum of 500 CZK per payment.
   
   

1. Maximum of 5 saving transfers within 24 hours

How it works in practice:

• If 5 saving transfers take place within 24 hours, further transfers are temporarily postponed. After 24 hours have passed, the app automatically continues where it left off. 
• The app continues to save (counting the % from settled payments on your connected bank account) as usual.

What happens after 24 hours?

• The saving process automatically restarts. 
• The app carries out the saving transfers that could not be processed during the previous cycle. 
• If the number of transfers after reactivation is 5 or fewer, the process continues normally and subsequent transfers will take place as milestones are crossed.
• If a sixth transfer is triggered again, the saving process is paused for another 24 hours. 
• If multiple saving transfers are pending, the app will process them gradually in subsequent 24-hour intervals.

Important note: Payments settled by the bank during the time when saving is temporarily paused due to reaching the limit will not be included in your savings. This is because the app only reads newly settled payments, and retroactive loading is not possible.

2. Maximum of 500 CZK per payment.

How it works in practice: 

• When you make a large transaction, for example, if you buy a car worth 500,000 CZK, the app would normally set aside 50,000 CZK at a 10% saving rate. 
• However, the Littlebit app focuses on saving in small amounts, so it will only add 500 CZK to your savings from this payment. Nevertheless, it continues to read amounts from every subsequent transaction. 
• So, if you make 5 card payments of 5,000 CZK each, the app will read 500 CZK from each transaction at a 10% saving rate.

If you need additional information or want to find out why a certain payment was not read, please contact us using the form below. We will be happy to help you. In your message, please include:

• the email address you use in the app, 
• the date and amount of the payment made,
• the merchant where the payment took place, 
• information about the card issuer (which bank issued the card), 
• the type of card you used to pay (debit/credit card), 
• payment confirmation. In banks, this document is usually labeled as Payment Confirmation, Transaction Details, Card Payment Confirmation, or similar. You can download it from your online banking or your bank's mobile app.

This information will help us locate the payment, verify why it was not settled, and help you efficiently.