I Received a Referral Code, but It Doesn’t Work - What Should I Do?

If you're unable to enter the referral code or it appears to be invalid, please try the following:

• Check that the code is correct. The referral code is usually a six-character combination of letters and numbers. Make sure you entered it exactly as received, without spaces or typos. 

• Use a direct link. If your friend sent you an email invitation or QR code, click the link in the email - the code will automatically be filled in when the app opens.

• Make sure you’re still in the registration process. A referral code can only be entered when creating a new account. If you already have a Littlebit account, the code cannot be added later. 

• Try starting the registration again. Close the app, reopen it, and enter the code again. 

If the code still does not work after these steps, please contact us here and include the following details:

• the email address you are using for registration 

• the exact referral code you received

• whether you entered the code manually or via a link

• the approximate time you attempted to enter the code

We’ll review the situation and help you resolve it.